The FAQs section answers most questions you may have pertaining to your river trip, including cancellation policies, online and phone reservations, waivers, and local attractions. It also includes a link to our photo gallery and links to more river information.

What policy updates are in place during COVID?

COVID POLICY – We still have enhanced cleaning of all vehicles and equipment after each use and strongly recommend that all guests wear a face mask while in our store and shuttle vehicles. Have fun & stay safe!

Please visit our updated policies and procedures page for additional information on our operations during COVID.

What is your age policy?

Our age policy varies by watercraft and there are no exceptions

  • Rafts – Minimum age of four years old in rafts.
  • Tubes – Minimum age of six years old in tubes.
  • Kayaks – Minimum age of six years old in kayaks.
  • Canoes – Minimum age of six years old in canoes.
  • SUPs – Minimum age of six on stand-up paddleboards, recommended minimum age of 12.
  • Fishing Kayaks – Minimum age of six years old in fishing kayaks.
Are there any waivers I need to sign before I enjoy my trip or adventure?

All participants will be required to read and sign our liability waiver and assumption of risk form. All participants under the age of eighteen must have a parent or guardian sign the liability waiver and assumption of risk form.

Where do we meet for our trip?

All of our trips float the South Fork of the Shenandoah River, a great river for all experience levels. We are located at 8567 Stonewall Jackson Hwy, Front Royal, VA 22630. A map to our headquarters is available on our directions page. Please come to our office to participate in any river activity. All of our trips include free shuttle service to and from the river. Once you arrive at our office, transportation of guests and equipment to the river is provided. We do have parking on the main office property for all guests taking our trips. Parking is limited, therefore we recommend arriving early and carpooling as much as possible. Parking is not available for those not taking our trips. We also offer maps of the North Section (Bentonville to Front Royal) and the South Section (Luray to Bentonville).

Is there a lifeguard on duty by the river?

There are no lifeguards or safety personnel on the river. You are responsible for yourself and the group that you brought with you.

What type of shoes or footwear do I need to wear on the river?

All guests must wear either shoes, water shoes or sandals with a heel strap. We do not allow flip-flops to be worn on any river trip.

How many people are able to be on each canoe, kayak, and raft?

For your protection, three is the maximum number of people per canoe (but two is recommended), one person per solo kayak, two people per tandem kayak, one person per tube, up to four people in 4-man rafts and up to six people in 6-man rafts.

What time do trips depart/begin?

Our trip departure times are recommendations as to when you should arrive for your trip. Trips depart on a first come first serve basis and you do not need to notify us that you are running a few minutes late, as long as you arrive before the final shuttle of the day for your selected trip. As a general rule, please try not to be more than 15 minutes later than your selected arrival time. There are no refunds for missing the final shuttle for your selected trip. Please closely review the duration of your trip selection and our hours of operation in order to plan ahead.

Can I bring any alcohol on my kayaking, canoeing, fishing, or rafting trip?

Alcohol and watersports do not mix. Please refrain from bringing alcohol on any river trip. Anyone under the influence of drugs and/or alcohol is subject to arrest by state and local authorities.

What time do I need to arrive for my trip reservation?

Please arrive 30 minutes early for your reservations or guided tour. Late arrivals risk delayed shuttle service.

After you arrive at our office, be sure to observe all of the posted conditions:
  • Weather forecast
  • River level
  • River temperature
  • Paddling conditions
  • Watercraft return time
What is the cancellation policy? How does inclement weather affect my trip? Will I receive a refund?

We operate rain or shine! No refunds due to inclement weather on the day of your trip. Reservations cancelled 72 hours prior receive full refund, inside 72 hours receive 50% refund and cancellations on the day of the trip receive no refund.

If it is raining here on the day of your trip you have three options. #1 – since we operate rain or shine, you can come on out and take your trip. #2 – you may call and reschedule your trip to any future date with availability. Most call the day of your trip. #3 – if it is raining here, we can issue store credit that you can use for trips any time in the future. No expiration on the store credit.

Can we use our own equipment at the Front Royal Outdoors river landing?

If you have your own equipment and want to either put-in or take-out at our landing, you may do so for a fee. During peak season (Memorial Day to Labor Day), we do not allow parking at our facility on the weekends for those not taking our trips. Weekday parking during peak season is allowed. Early season and late season we allow parking both weekdays and weekends. To use our landing the following fees apply: $10.00 per car per day to park and $5.00 per person to use the landing.  Landing fees do not include any shuttle service or handling of equipment by our staff.

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