FAQs

The FAQs section answers most questions you may have pertaining to your river trip, including cancellation policies, online and phone reservations, waivers, and local attractions. It also includes a link to our photo gallery and links to more river information.

What policy updates are in place during COVID?

We are open and offering limited trip options during all phases of reopening. Until further notice, we will only be offering Trip 1 – 3 miles, Trip SP3 – 8 miles, Trip 3 – 11.5 miles, and our Tubing Trip. Our hours of operation have also changed a little. We are now open weekdays from 9 am to 5 pm with all watercraft due back by 4:30 pm. Weekend hours are from 8 am to 6 pm with all watercraft due back by 5:30 pm.

Additionally, the health and safety of our guests and staff are of the utmost importance to us. As a result, things do take a little longer. From the check-in process to getting your shuttle ready, it will take longer than normal. We must sanitize every vehicle every time that vehicle is used to transport guests. We must also make sure that all equipment that is issued has been sanitized. Shuttle capacity is also limited. All these precautions take extra time, but in the long run, we feel it is prudent.

Also, please be advised that all guests will be required to wear a face-covering while on property and in the shuttle vehicles. Paddlers will not be required to wear face-covering while on the river. Please keep your face covering dry while on the river as you will be required to wear it on once you return to the office.

So, please bear with us as we navigate this new world and relax when you get here knowing that once you check-in you are in the queue and we will get you to the river based on the time you arrived. First come, first shuttled. In a perfect world the shuttling is easy, now shuttling is complicated and takes additional time. Remember we are doing the best we can to facilitate your adventure on the river.

Please visit our updated policies and procedures page for additional information on our operations during COVID.

Are there any waivers I need to sign before I enjoy my trip or adventure?

All participants will be required to read and sign our liability waiver and assumption of risk form. All participants under the age of eighteen must have a parent or guardian sign the liability waiver and assumption of risk form.

Where do we meet for our trip?

All of our trips float the South Fork of the Shenandoah River, a great river for all experience levels. We are located at 8567 Stonewall Jackson Hwy, Front Royal, VA 22630. A map to our headquarters is available on our directions page. Please come to our office to participate in any river activity. All of our trips include free shuttle service to and from the river. Once you arrive at our office, transportation of guests and equipment to the river is provided. We do have parking on the main office property for all guests taking our trips. Parking is limited, therefore we recommend arriving early and carpooling as much as possible. Parking is not available for those not taking our trips. We also offer maps of the North Section (Bentonville to Front Royal) and the South Section (Luray to Bentonville).

Is there a lifeguard on duty by the river?

There are no lifeguards or safety personnel on the river. You are responsible for yourself and the group that you brought with you.

What type of shoes or footwear do I need to wear on the river?

All guests must wear either shoes, water shoes or sandals with a heel strap. We do not allow flip-flops to be worn on any river trip.

How many people are able to be on each canoe, kayak, and raft?

For your protection, three is the maximum number of people per canoe (but two is recommended), one person per solo kayak, two people per tandem kayak, one person per tube, up to four people in 4-man rafts and up to six people in 6-man rafts.

What time do trips depart/begin?

Our trip departure times are recommendations as to when you should arrive for your trip. Trips depart on a first come first serve basis and you do not need to notify us that you are running late unless your group will not have enough time to participate in the trip. Please closely review the duration of your trip selection and our hours of operation in order to to plan ahead.

Can I bring any alcohol on my kayaking, canoeing, fishing, or rafting trip?

Alcohol and watersports do not mix. Please refrain from bringing alcohol on any river trip. Anyone under the influence of drugs and/or alcohol is subject to arrest by state and local authorities.

What time do I need to arrive for my trip reservation?

Please arrive 30 minutes early for your reservations or guided tour. Late arrivals risk delayed shuttle service.

After you arrive at our office, be sure to observe all of the posted conditions:
  • Weather forecast
  • River level
  • River temperature
  • Paddling conditions
  • Watercraft return time
How does inclement weather affect my trip? Will I receive a refund?

We operate rain or shine! No refunds due to inclement weather on the day of your trip, however you can reschedule your trip to any available future date.

Can we use our own equipment at the Front Royal Outdoors river landing?

If you have your own equipment and want to either put-in or take-out at our landing, you may do so for a fee. During peak season (Memorial Day to Labor Day), we do not allow parking at our facility on the weekends for those not taking our trips. Weekday parking during peak season is allowed. Early season and late season we allow parking both weekdays and weekends. To use our landing it is $5.00 per car using our parking lot and $2.00 per person using the landing. Landing fees do not include any boat shuttling or handling of equipment by our staff.

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